Why isn’t my iPad controlling anything?

If the secondary touchpad is responsive:

  1. Ensure the iPad is connected to the correct WiFi network.
  2. Please confirm the button showing “Press me to Connect” was pressed and shows “Connected”.
Press Me To Connect Audio Controller Is Connected
If the secondary touchpad is unresponsive:
  1. Please locate the Crestron processor (typically a CP3) and press the SW-R with a pen or pin.
  2. Allow a minute for the device to reset.

If you still require assistance, please submit a service request here.  A member of our team will contact you within 24 hours of the next business day.