Please identify which device is beeping.
Eaton UPS
3 beeps per second:
The UPS battery backup outlets are overloaded.
Reduce the connections to your Eaton UPS.
Beeping continuously:
A fault has occurred on the UPS. Your device is running on battery backup.
Please submit a service request here requesting a technician.
WattBox UPS
Start by unplugging your device from the outlet. Alarms may only be muted on battery mode.
Press and hold ON/MUTE for 3 seconds. Then, determine your fault code:
- 2 beeps per second accompanied by:
Overload – Reduce the connections to your WattBox UPS. - 1 beep per second accompanied by:
Low battery – Let the batteries charge.
Battery not connected – Remove the front panel and reconnect the battery harness.
Overcharge – Contact WattBox technical support.
Phone: 866-838-5052
Email: techsupport@snapav.com
Site wiring fault – Hot and neutral wires are reversed in the UPS outlet. Please contact an electrician to correct the wiring.
EPO enable – The EPO circuit is open. To restore normal operation, power cycle your UPS using the LCD button on the front panel.
Over temperature – Your device is out of safe operating temperature range. Increase ventilation and allow to cool.
Charger failure – The charger has failed. You will require replacement parts. Please contact support.
EEPROM error – Contact WattBox technical support.
Phone: 866-838-5052
Email: techsupport@snapav.com
Battery replacement – Your device requires replacement of all batteries. Please submit a service request here requesting a technician to complete this for you.
WatchNET NVR
If your WatchNET NVR has started to beep, please check the display screen for any error codes or messages. This may tell you the problem; Please correct, if possible.
If you require further assistance, please submit a service request with your findings here. A member of our team will contact you within 24 hours of the next business day.
