- Please confirm the amplifier/mixer is powered on. If not, please confirm the outlet has power.
- Please confirm the source device is powered on. If not, please confirm the outlet has power.
- Ensure the amplifier/mixer volume is not muted or low.
- Ensure the source volume is not muted or low.
- Confirm the mixer/amplifier is showing a signal. *see how can I check the amplifier signal?
- Test the speakers by connecting an alternate source device (a phone or laptop) to the audio input.
- Locate the cable connection, replace with an alternate cable and retry.
Note: If you are connected to a network but unable to access the internet, please contact your internet service provider.
If you still require assistance, please submit a service request here with your findings. A member of our team will contact you within 24 hours of the next business day.