- Confirm if you are able to control any other functions (volume, channel, etc.) or not.
- Please try the mute function from another interface (remote, tablet or alternate control method).
- Ensure you have a proper network connection.
- Ensure you are connected to the correct network.
Note: If you are able to connect to a network but still have no internet access, please contact your internet service provider.
If you still require assistance, please submit a service request here with your findings. A member of our team will contact you within 24 hours of the next business day.