Why can’t I connect to my cameras on my laptop or mobile device?

  1. Please ensure you have the correct application for viewing installed.
  2. Confirm your user name and password have been input correctly.
  3. Please confirm there is an internet connection on-site (where the cameras are located).

If you still require assistance, please submit a service request here.  A member of our team will contact you within 24 hours of the next business day.

What are the correct viewing applications?

If you are trying to view cameras on a mobile device, you should have MVS Lite installed.

If you are trying to view cameras on a remote computer or laptop, you should have the WatchNET Multisite Viewer installed.  If not, please use the links below to download the appropriate application specific to your computer system.