Why can’t I connect a call?

  1. Please confirm all devices are powered on.
  2. Ensure both ends of the physical connections are secure.
  3. Ensure you are connected to the internet.
  4. Try connecting an alternate device, such as a laptop or tablet.

If you still require assistance, please submit a service request here.  A member of our team will contact you within 24 hours of the next business day.