Why can’t I access the internet?

If your solution is wireless:

1. Please confirm your wireless router is powered on.
2. Ensure the network name is visible to your device.
3. Please power cycle your wireless router. *see how do I power cycle my device?
4. If you are still unable to connect with your device, attempt to connect with another device.

If your solution is wired:

1. Please confirm your device is connected to the correct network.
2. Ensure the connection is secure on both sides of the cable.

Note: If you are able to connect to a network but still have no internet access, please contact your internet service provider.

If you still require assistance, please submit a service request here. A member of our team will contact you within 24 hours of the next business day.