How do I power cycle my device?

Please read the rules of power cycling before proceeding to the next steps.

To do a soft reset:

  1. Use the power button on the device to turn it off.
  2. Wait ~30 seconds, then turn it back on.
  3. If this does not solve the problem, continue with a hard reset.
To do a hard reset:
  1. Some devices will have a switch you can hit (often located on the back).  Hit the switch.
  2. If your device does not have this, you must pull the power cord from the power source, wait 30 seconds, plug it back in, and wait a few moments while the device starts back up.  You may need to press the power button to initiate this process.