Unfortunately, we are unable to assist with warranty claims for Eaton products. Eaton stipulates that they must be handled directly by the manufacturer. Eaton sends replacements directly to the end-user, then you return the old one in the same box with a prepaid shipping label to them.
You can create a case through their website: http://electricalsector.eaton.com/PQD_PostSalesSupport or by calling their support department @ 1 800 356 5737
They will request information such as your Model Number, Serial Number, Date of Purchase and a description of the issue and troubleshooting performed. If you require a copy of your invoice, you can request on through our service ticketing system here: www.hillmanav.com/request-service