• Instagram
  • Facebook
  • LinkedIn
  • Youtube
  • 1-866-848-6111
  • info@hillmanav.com
  • Regina
  • Winnipeg
Request Service Support Centre
  • 0Shopping Cart
Hillman Audio Video Inc.
  • About Us
    • Our Process
    • Our Team
    • Careers
    • FAQs
  • Solutions
    • Video Conferencing
    • Meeting Rooms
    • Wifi & Networking
    • Sound Masking
    • Acoustic Treatments
  • Markets
    • Retail & Franchise
    • Restaurant & Hospitality
    • Planned Communities
    • Corporate Office
    • Third Party Resources
  • Blog
  • Shop
  • Catalog
  • Contact
  • Search
  • Menu Menu

Support Centre

Power

Power

6
  • How do I power cycle my device?
  • Why isn’t my device powering on?
  • How do I confirm an outlet has power?
  • Why does my device keep powering down?
  • How do I proceed after a power outage?
  • Eaton UPS, Battery Backup, Power Supplies
Conferencing

Conferencing

1
  • Why can’t I connect a call?
Surveillance

Surveillance

10
  • Why are my surveillance cameras showing a black screen?
  • Why can’t I see my cameras?
  • How do I access our cameras from my mobile device?
  • Why can’t I connect to my cameras on my laptop or mobile device?
  • How do I save recorded footage?
  • How do I extend my days of footage?
  • How do I reset my WatchNET login information?
  • Why are there no recordings available?
  • How do I view my exported recordings?
  • How do I access our cameras from my laptop?
Access Control

Access Control

1
  • Why doesn’t my access card or fob work?
System Control

System Control

4
  • Why isn’t my iPad controlling anything?
  • Why isn’t my wall-mounted control working?
  • Why can’t I change the volume in “that” area?
  • Why can’t I mute my audio through the app?
Networking

Networking

3
  • Why can’t I access the internet?
  • How do I get network support?
  • How do I add new devices to my network?
Audio

Audio

7
  • Why don’t I have sound?
  • How can I check the amplifier signal?
  • Why do my speakers sound bad?
  • Why isn’t my audio and video in sync?
  • Why do I have video but no audio?
  • Why is my music cutting in and out?
  • Why doesn’t my TV have sound?
Video

Video

6
  • Why isn’t my display showing?
  • Why is my video quality poor?
  • Why won’t my laptop display on the screen?
  • Why isn’t my audio and video in sync?
  • Why do I have audio but no video?
  • Why is my TV black or showing no signal?
Microphones

Microphones

2
  • Why isn’t my microphone producing sound?
  • Why is my microphone squealing and creating feedback?
Changes & Upgrades

Changes & Upgrades

1
  • How do I make changes to my existing system?
Errors & Alarms

Errors & Alarms

3
  • How do I get service for my alarm system?
  • Why is my equipment beeping?
  • Why is my device grinding and/or squealing?
Parts & Maintenance

Parts & Maintenance

3
  • How do I order parts?
  • How do I schedule a maintenance visit?
  • How do I order new access cards and/or fobs?
General Education

General Education

6
  • Rules of power cycling
  • What is group power cycling?
  • What is a UPS?
  • How do I access training on this equipment?
  • How do I locate my login credentials?
  • How do I replace a projector lamp?
  • Home
  • Support Centre
  • Microphones

Microphones

  • Why isn’t my microphone producing sound?
  • Why is my microphone squealing and creating feedback?
Request Service

Need help? Connect with us!

We’re in the business of comprehensive audiovisual solutions. Our certified experts will guide you from concept to reality, providing industry-leading AV design and installation services.

  • Regina Office

    1060 Winnipeg Street
    Regina, SK. S4R 8P8

  • Office 306-992-5538
  • Toll-Free 1-866-848-6111
  • info@hillmanav.com
  • Business Hours

    Mon to Fri: 8:30am – 5:00pm

  • Winnipeg Office

    62 Scurfield Blvd #34
    Winnipeg, MB. R3Y 1G4

  • 1-866-848-6111
  • info@hillmanav.com
  • Business Hours

    Mon to Fri: 8:30am – 5:00pm

"*" indicates required fields

Name*
Consent
This field is for validation purposes and should be left unchanged.

Looking for technical support?
Click here to fill out our Service Request form!

© Hillman Audio Video Inc. 2021 | Made with ♥ by Strategy Lab
  • Instagram
  • Facebook
  • LinkedIn
  • Youtube
  • Careers
  • Support Centre
  • Request Service
  • Privacy Policy
Scroll to top