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How do I replace a projector lamp?

Before you begin, ensure you have all of the proper tools. You will need: Your replacement lamp assembly. A soft, non-abrasive cloth.  Microfiber is recommended. A screwdriver. Note:  Important!  Do not touch the lamp.  Skin oils have been known to affect the longevity of your projector lamp since it can cause the lamp to overheat, […]


How do I locate my login credentials?

If you have designated IT personnel, please reach out to them as they may have the information you are looking for. If you still require assistance, please submit a service request here indicating the credentials you need.  A member of our team will contact you within 24 hours of the next business day.


How do I access training on this equipment?

Basic information Determine the make and model of your piece of equipment. Type the make and model into a search engine of your choice. Select the result page on the official company site. Locate the user manual on the product page. Extensive training If you would like extensive knowledge of a system installed by Hillman […]


What is a UPS?

Uninterruptible Power Supply An uninterruptible power supply or uninterruptible power source (UPS) is an electrical apparatus that provides emergency power to a load when the input power source or mains power fails. If you have a UPS installed by Hillman AV, it is either: or


What is group power cycling?

When dealing with multiple devices, it is always best to power cycle them in sequence (one at a time), rather than pulling a single power plug feeding an entire equipment rack (such as your UPS). Powering multiple devices on at the same time can create a situation known as “current-rush”, such that, a device consumes […]


Rules of power cycling

Avoid powering off and on rapidly. Avoid “group” power cycling. *what is group power cycling? Always wait a minimum of 10 seconds after disconnecting power to re-connect, 30 is best.