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Support Centre

Power

Power

6
  • How do I power cycle my device?
  • Why isn’t my device powering on?
  • How do I confirm an outlet has power?
  • Why does my device keep powering down?
  • How do I proceed after a power outage?
  • Eaton UPS, Battery Backup, Power Supplies
Conferencing

Conferencing

1
  • Why can’t I connect a call?
Surveillance

Surveillance

10
  • Why are my surveillance cameras showing a black screen?
  • Why can’t I see my cameras?
  • How do I access our cameras from my mobile device?
  • Why can’t I connect to my cameras on my laptop or mobile device?
  • How do I save recorded footage?
  • How do I extend my days of footage?
  • How do I reset my WatchNET login information?
  • Why are there no recordings available?
  • How do I view my exported recordings?
  • How do I access our cameras from my laptop?
Access Control

Access Control

1
  • Why doesn’t my access card or fob work?
System Control

System Control

4
  • Why isn’t my iPad controlling anything?
  • Why isn’t my wall-mounted control working?
  • Why can’t I change the volume in “that” area?
  • Why can’t I mute my audio through the app?
Networking

Networking

3
  • Why can’t I access the internet?
  • How do I get network support?
  • How do I add new devices to my network?
Audio

Audio

7
  • Why don’t I have sound?
  • How can I check the amplifier signal?
  • Why do my speakers sound bad?
  • Why isn’t my audio and video in sync?
  • Why do I have video but no audio?
  • Why is my music cutting in and out?
  • Why doesn’t my TV have sound?
Video

Video

6
  • Why isn’t my display showing?
  • Why is my video quality poor?
  • Why won’t my laptop display on the screen?
  • Why isn’t my audio and video in sync?
  • Why do I have audio but no video?
  • Why is my TV black or showing no signal?
Microphones

Microphones

2
  • Why isn’t my microphone producing sound?
  • Why is my microphone squealing and creating feedback?
Changes & Upgrades

Changes & Upgrades

1
  • How do I make changes to my existing system?
Errors & Alarms

Errors & Alarms

3
  • How do I get service for my alarm system?
  • Why is my equipment beeping?
  • Why is my device grinding and/or squealing?
Parts & Maintenance

Parts & Maintenance

3
  • How do I order parts?
  • How do I schedule a maintenance visit?
  • How do I order new access cards and/or fobs?
General Education

General Education

6
  • Rules of power cycling
  • What is group power cycling?
  • What is a UPS?
  • How do I access training on this equipment?
  • How do I locate my login credentials?
  • How do I replace a projector lamp?
  • Home
  • Support Centre
  • Errors & Alarms

Errors & Alarms

  • How do I get service for my alarm system?
  • Why is my equipment beeping?
  • Why is my device grinding and/or squealing?
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Need help? Connect with us!

We’re in the business of comprehensive audiovisual solutions. Our certified experts will guide you from concept to reality, providing industry-leading AV design and installation services.

  • Regina Office

    1060 Winnipeg Street
    Regina, SK. S4R 8P8

  • Office 306-992-5538
  • Toll-Free 1-866-848-6111
  • info@hillmanav.com
  • Business Hours

    Mon to Fri: 8:30am – 5:00pm

  • Winnipeg Office

    62 Scurfield Blvd #34
    Winnipeg, MB. R3Y 1G4

  • 1-866-848-6111
  • info@hillmanav.com
  • Business Hours

    Mon to Fri: 8:30am – 5:00pm

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