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1

Why doesn’t my TV have sound?

If your television is not producing sound, try the following steps: Make sure your Television’s speakers are turned On Power cycle the television Power the TV off. Unplug the power cord from the television (or the outlet). Press and hold the “Power” button on the side of the TV for 5 seconds. Plug the TV […]

2

Why is my music cutting in and out?

Ensure both ends of the connection (between the amplifier and source device) are secure. Plug an alternate source device, such as your phone, into the audio jack to test the speakers. Power cycle your source device.  *See how do I power cycle my device? Confirm the source device has proper audio by listening with a […]

3

Why do I have video but no audio?

Ensure both ends of the connections (between the amplifier and source device) are secure. If possible, power cycle the source device.  *See how do I power cycle my device? Try connecting an alternate audio source, such as your phone, to the amplifier/mixer. If possible, power cycle the amplifier/mixer.  *See what devices cannot be power cycled? […]

4

Why isn’t my audio and video in sync?

What comes first – the audio or the video? Please submit a service request with your answer to the question here.  A member of our team will contact you within 24 hours of the next business day.

5

Why do my speakers sound bad?

Adjust the volume up/down to see if the distortion changes. Test the speakers with an alternate source device. Verify how many speakers are experiencing the issue. If you still require assistance, please submit a service request here with your findings.  A member of our team will contact you within 24 hours of the next business day.

6

How can I check the amplifier signal?

Take note of any lights you see flashing on the unit. Colour, frequency and/or any patterns you may see can help us to troubleshoot. Please submit a service request here with your findings. A member of our team will contact you within 24 hours of the next business day.

7

Why don’t I have sound?

Please confirm the amplifier/mixer is powered on.  If not, please confirm the outlet has power. Please confirm the source device is powered on.  If not, please confirm the outlet has power. Ensure the amplifier/mixer volume is not muted or low. Ensure the source volume is not muted or low. Confirm the mixer/amplifier is showing a […]