Technology may be what we work with, but we never lose sight of why.
Our mission statement is clear:
“We deliver first class, professional audio and video solutions. We are an integration company dedicated to creating and enhancing relationships, through technology. Through this we can empower our clients to engage with their students, employees and customers.”
We believe that by passionately embracing technology in every aspect of our lives, it will create a better world for us all. Our solutions provide impressive impact and trouble-free operation — all at the control of your fingertips — so you can focus on what, or who, matters most.
What’s your mission? We’ll help you achieve it! Contact us today to learn more.
At Hillman AV, we’ve integrated an online service ticket system that allows us to deliver expert service and unparalleled customer care. Let’s face it: Technical issues come up at the most inconvenient time. At Hillman AV, we feel your pain and designed our online ticket system just for you!
Here’s how it works: If you’re experiencing an issue with your audio, video or security system, and need assistance, click on our online service ticket system to open a service ticket directly with our support team. The ticket will ask for specific information that will help us define the issue and generate a quick and efficient solution.
Submitting an online service ticket is the most convenient way to resolve your technical issue quickly and efficiently. It allows us to:
Focus on resolving the problem based on priority
Deal with multiple customers at once
Escalate tickets automatically when required
Offer seamless support between our technicians and management
Measure our support by gathering analytics to enhance customer service
Offer remote customer service so we don’t lose valuable time
Types of service requests include but are not limited to:
Audio Video Product support
Audio Video Technical support
CCTV and Security Technical Support
Hillman AV is a company that is fully committed to provide outstanding customer service. We truly care about our customers and give them focused and undivided attention by providing them with exactly what they need. We’re always looking for new and innovative ways to be at the forefront of the audio and visual industry and to provide the most up-to-date and reliable systems to our customers. Contact us today! Our team is ready to help you.