AV Pro(fessional) vs. AV Con(sumer)

It seems anyone can install a display or audio system, right? In fact, you’re thinking that you can probably do it yourself!  “Yes,” you say , “that 65″ TV from the living room WOULD look great in your office lobby! Plus, it is less expensive than the professional display I was researching.  Surely the TV and a professional display are essentially the same thing, right?”

Well, if you mean they both display images on a screen and have a basic level of connectivity, then yes, they are pretty much the same.  As well, keep in mind depending on the application, that may be all you need.  However, when you need a solution for your commercial application, we here at Hillman AV would suggest something a little more robust.

Let’s quickly review the two main differences between consumer and professional products.

The first is the operation runtime of the product. Consumer products are designed to operate for a few hours at a time. Professional products are designed to operate up to  24/7, especially for applications such as digital signage or command and control centers.

The second difference is warranty. Most consumer products have a warranty of one year, where professional products have warranties that range from 1-3 years. This is important to note as most manufacturers – consumer and professional – will void the warranty if the product is used 24/7 and it is not rated for that amount of runtime.

So how does this relate to Hillman AV? We are a professional systems integrator. Our philosophy is to be at the forefront of the audiovisual industry and provide the most up-to-date and reliable system to our clients. One way we do this is by maintaining strong relationships with the top professional audiovisual manufacturers, providing us with both consumer and professional solutions.

Another way we separate ourselves from from other integrators is our industry knowledge and commitment to internal education. Technology standards are constantly changing, and we encourage our team to adapt and learn about them. The majority of our technicians carry an InfoComm CTS certification, which is recognized worldwide as a leading AV professional credential.  Learn more about the CTS certification here.

How we can help

At Hillman AV we take the time to get to know our clients and the challenges they want to solve. We take the time to provide the correct technology solution for our clients while adhering to industry best practice standards. Whether your audiovisual need is part of a new construction project or an upgrade to an existing system, Hillman AV can help.

Audiovisual Peanut Butter and Jam?

Audiovisual and Construction

Think of these two industries as a peanut butter and jam sandwich. The construction industry, the bread, and the audiovisual, the filling. Now, we all know how to make a PB and J sandwich, right? It would be weird to try and put the PB and J in the middle of the sandwich after the bread has been put together, with the crusts already cut off, sliced diagonally, right?

Well, in real-world projects, this is what happens more often than not. The audiovisual contractor is often brought onto site last after all of the other trades have been working for weeks or months, which can cause issues and project delays if ceiling tiles need to be removed for speakers and projector placements or if electrical outlets need to be moved to accommodate the audiovisual design. How can we get these two industries to begin communication in the initial phases of the build? One way to bridge the gap is for audiovisual companies to build awareness of the importance of audiovisual being involved further upstream.

One way that Hillman Audio Video is looking to do this is by attending the first-ever Saskatchewan Construction Week (http://www.constructionweek.ca/). This event is held from April 3-7, 2017 and will host many events and activities that focus on the construction sector.

Fun fact: 8,000 Saskatchewan-based businesses are involved in the construction sector.

How does audiovisual play into Saskatchewan Construction Week? Our very own President, Jarrod Hillman, will be part of an exclusive panel, speaking to around 120 people actively involved in the construction industry. Jarrod will lead the discussion about audiovisual and what the future of audiovisual is over the next 10 years.

Want to learn more about how construction companies, architects, interior designers, electrical engineers, and general contractors can get the audiovisual contractor involved in the beginning of a project? Read the “Is There Audiovisual?” (http://hillmanav.com/is-there-audio-visual/) that explains the importance of getting your project’s audiovisual needs incorporated early on.

How We Can Help

Whether your audiovisual need is part of a new construction project or an upgrade to an existing system, Hillman AV can help. We take what we do seriously and have a team of passionate and dedicated employees that work to provide a smooth and effortless result for you.

Working with a professional systems integrator like Hillman AV can help you incorporate the best solution for your audio visual technology needs, in the appropriate phase of the project.

Audio Visual Update During the Holidays

take-advantage-of-the-empty-roomAudio Visual Holiday Update

This time of year can be very hectic at work and at home. At home, you are trying to remember who asked for what on their holiday wish list, until you realize that it is already halfway through December and you haven’t bought any presents yet! At work, you are trying to close out projects before the year’s end as well as thinking about your strategy for the new year. The last thing on your mind is Audio Visual.

Take advantage of the empty room and update the Audio Visual

The week between Christmas and New Year’s Eve can be quiet for many companies. Many people choose to take this week off from work to be with friends and family. If you are one of the people who works that week, you can take advantage of the downtime and review your existing audio visual technology.

This week offers you a great opportunity to check out your meeting rooms and conference rooms as they are probably not being used as frequently. Is the technology functioning correctly? Do you have all of the functionality that you need to make your meetings productive?

Create a checklist of equipment that needs to be updated or replaced. Don’t forget to check your emergency equipment stash. Do you have all of the cables and connectors you need to make sure your meetings go off without a hitch?

How we can help

Once you’ve determined what you need to get your audio visual system back up to snuff, you can determine if you need outside help. If you need a new system installed, a programming update, or service and maintenance on your system, Hillman Audio Video can help. We take what we do seriously and have a team of passionate and dedicated employees that work to provide a smooth and effortless result for you.

Working with a professional systems integrator like Hillman Audio Video can help you implement the best solution for your audio visual technology needs.

What is Your Mission?

Technology may be what we work with, but we never lose sight of why.

Our mission statement is clear:

“We deliver first class, professional audio and video solutions. We are an integration company dedicated to creating and enhancing relationships, through technology. Through this we can empower our clients to engage with their students, employees and customers.”

We believe that by passionately embracing technology in every aspect of our lives, it will create a better world for us all. Our solutions provide impressive impact and trouble-free operation — all at the control of your fingertips — so you can focus on what, or who, matters most.

What’s your mission? We’ll help you achieve it! Contact us today to learn more.

Need assistance? We’re here to help.

At Hillman AV, we’ve integrated an online service ticket system that allows us to deliver expert service and unparalleled customer care. Let’s face it: Technical issues come up at the most inconvenient time. At Hillman AV, we feel your pain and designed our online ticket system just for you!

Here’s how it works: If you’re experiencing an issue with your audio, video or security system, and need assistance, click on our online service ticket system to open a service ticket directly with our support team. The ticket will ask for specific information that will help us define the issue and generate a quick and efficient solution.

Submit a service ticket

Submitting an online service ticket is the most convenient way to resolve your technical issue quickly and efficiently. It allows us to:

  • Focus on resolving the problem based on priority
  • Online troubleshoot
  • Deal with multiple customers at once
  • Escalate tickets automatically when required
  • Offer seamless support between our technicians and management
  • Measure our support by gathering analytics to enhance customer service
  • Offer remote customer service so we don’t lose valuable time

Types of service requests include but are not limited to:

  • Audio Video Product support
  • Audio Video Technical support
  • CCTV and Security Technical Support

Hillman AV is a company that is fully committed to provide outstanding customer service. We truly care about our customers and give them focused and undivided attention by providing them with exactly what they need. We’re always looking for new and innovative ways to be at the forefront of the audio and visual industry and to provide the most up-to-date and reliable systems to our customers. Contact us today! Our team is ready to help you.